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Photobooks & Magazines
We offer two premium formats:
Hardcover Photobook
Durable 2.5 mm hardcover with a matte laminated finish. It provides premium protection and a timeless, elegant look.
Softcover Magazine
Flexible softcover with a 250 gsm laminated cover and glossy finish. It delivers a vibrant, modern, high-end magazine-style appearance.
1. Choose your Template
Every template is fully customizable in our easy-to-use editor, giving you complete creative freedom to make it your own.
2. Upload your Photos
Upload photos directly from your phone, tablet, laptop or computer
3. Customize your Design
Simply drag and drop your photos into placeholders, edit text, backgrounds, colors and stickers to make it truly yours!
4. Review & Checkout
Check your design one last time, then place your order using your preferred payment method.
All photobooks and magazines are printed on Superfine Eggshell Ultrawhite paper, combined with strong PUR binding. This ensures maximum durability, a clean professional finish and a premium magazine feel that lasts over time. All pages have a gloss paper finish.
You can create up to 298 pages per photobook or magazine. This allows you to design everything from short, meaningful gifts to full storytelling collections of memories.
Yes. Additional pages cost €2 / $2 per 2 extra pages. This gives you flexibility to expand your project while keeping pricing fair and transparent.
We currently offer only A4 portrait format for both photobooks and magazines. This ensures consistent quality, professional layout structure and a clean editorial look.
We use high-quality professional printing technology to ensure your images look vibrant, sharp, and beautiful in real life. Colors are carefully optimized for print so your final product feels natural and visually stunning.
While screens can display colors slightly differently depending on brightness and settings, our goal is always to deliver a result that feels even more special in print than on screen.
No. We print your designs exactly as you upload them. This gives you full creative control over how your final product looks.
However, our software will automatically let you know if any of your images are blurry or have bad image quality.
Yes. We focus on responsible production methods and high-quality materials designed to last.
Our goal is to reduce waste by creating durable products that are meant to be kept, not replaced quickly.
Yes. We release new templates every month, so you always have fresh designs and creative options to choose from.
Posters & Canvas
We currently offer 3 sizes:
12 × 18 inch / 30 x 45 cm
16 × 24 inch / 40 x 60 cm
24 × 36 inch / 60 x 90 cm
We use museum-quality Giclée printing, which delivers extremely sharp detail and highly accurate color reproduction. This ensures a timeless, fine-art finish on long-lasting materials.
Yes. We focus on responsible production methods and high-quality materials designed to last. Our goal is to reduce waste by creating durable products that are meant to be kept, not replaced quickly.
Yes. You can find a helpful YouTube tutorial on every product page, guiding you through the entire creation process step by step. You can also find all of our tutorials directly on our Make Memories YouTube channel.
Creating
Yes. You can find a helpful YouTube tutorial on every product page, guiding you through the entire creation process step by step. You can also find all of our tutorials directly on our Make Memories YouTube channel.
There are two ways you can upload your photos: before entering the editor or while you’re already in the editor.
If you want to upload photos before entering the editor, simply select a template and click “Start My Design” or “Start From Scratch”. Then, under “Smart Photobook”, click “Add Photos” and choose between uploading from your computer, phone, or previous Pixory projects.
If you want to upload photos while you’re in the editor and you’re using a desktop or tablet, navigate to the top left of the editor and click “Images”. Then, choose between uploading from your computer, phone, or previous Pixory projects.
If you’re using a mobile device, navigate to the bottom left of the editor and click “Photos”. Then click “Add Photos”, and you’ll have the option to upload photos from your phone or previous Pixory projects.
You can upload as many photos as you like — there’s no limit! If you’re uploading a large batch of over 500 photos, it may take a little longer depending on your internet speed. If things start to slow down, it can help to upload your photos in a few smaller batches instead.
Yes! You can easily add extra pages in our editor.
If you’re on a desktop device, simply navigate to the bottom right of your screen, where you’ll see “Add Pages” or “Duplicate”. Alternatively, you can hover your cursor over the page preview thumbnails along the bottom of your screen, and a “+” sign will appear. Click it, and a new double-page spread will be added.
If you’re on a mobile device, simply navigate to the top right of your screen, click “More”, then “Add Spreads”, and you’ll be able to choose the number of pages/spreads you would like to add.
Yes! Text, fonts, and colors are all fully customisable in our editor, so you can easily adjust them to match your personal style and create a design that feels completely your own.
Of course! If you’d like to change the template you originally selected, you can easily do this directly within the editor.
On desktop, simply navigate to the side panel on the left of the editor. Just below “Images”, you’ll find the “Templates” option, where you can browse and choose from all of our available templates.
On mobile, head to the bottom right of your screen and tap the arrow. The “Templates” option will then appear. Simply tap it and select the new template you’d like to use.
Please note: Once you’re inside the editor, you’ll have access to all of our available templates for that product. So even if you entered the editor through a specific collection or template, you can still browse and choose from every available template for that product.
Yes! Your project will automatically save for the first time 5 minutes after you start. After that, it will continue to autosave every 5 minutes whenever you’ve made changes to your project.
The quickest way to get support while creating your project is to reach out to our dedicated support team at support@makememoriesofficial.com. Our team is happy to help with any design or technical questions and will get back to you within 24 hours.
Alternatively, feel free to message us directly on Instagram, where we usually respond super quickly and are always happy to help!
Yes! Our editor works on both iPhone and Android devices. However, please keep in mind that some features may be limited on mobile. For the best and full editing experience, we recommend using a tablet or desktop device.
Creating your custom Poster or Canvas is quick and easy! You can personalize your design directly on the product page by uploading your photos and customizing the available design elements.
As you make changes, the live preview updates automatically, so you can see exactly what your final Poster or Canvas will look like. Once you’re happy with your design, simply add it to your cart and complete your order.
Shipping
We currently ship only within the European Union and to the United States, Canada, UK and Australia.
Shipping Times:
Estimated delivery times:
- European Union: approx. 3 – 10 business days
- United States, Canada, UK & Australia: approx. 5 –12 business days
Please note that delivery times may vary slightly during peak periods.
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use it anytime on our “Track Your Order” page to check the latest delivery status.
We offer free shipping on all orders! There are no additional shipping costs, so the price you see for your order is the price you pay.
Yes. We offer free shipping on all orders :)
We offer international shipping to selected countries, including Europe and the United States, Canada, UK and Australia.
Yes, we ship to the United States.
Delivery times will be shown at checkout and may vary depending on the carrier and seasonal demand.
Tracking updates can sometimes take a little time to refresh after shipping. If your tracking hasn’t updated yet, please wait a short while and check again using our Track Your Order page.
Unfortunately, once an order has been placed, we are not able to guarantee address changes. If you need to update your address, please contact us as soon as possible and we will try to help before production or shipping starts.
No, we do not ship to PO boxes. A valid physical address is required for delivery.
Yes, we continue shipping during holiday periods. However, please note that processing and delivery times may be longer than usual due to high order volumes and carrier delays.
No, each order can only be shipped to one delivery address. If you need multiple addresses, please place separate orders.
All products are carefully packaged to ensure they arrive in perfect condition. We use protective materials designed to prevent damage during transport while keeping your order safe and secure.
If you experience any delays or issues with your delivery, please contact our customer support team. We will investigate the situation and assist you in resolving it as quickly as possible.
If you have any questions regarding your order or shipping, our customer support team is always happy to help you.
Order Help
Please contact our customer support immediately. If your order has not yet been printed, we may be able to cancel it so you can place a corrected order with the updated design.
You can apply your discount code directly at checkout. Simply enter your code in the discount field before completing your payment, and the reduction will be applied automatically.
We accept a variety of secure payment methods, which are shown during checkout and on the product page. Available options may vary depending on your country.
If your payment is declined, please double-check your payment details or try a different method. If the issue continues, our customer support team is happy to help you resolve it.
Unfortunately, once an order has been placed, changes are no longer guaranteed. However, please contact our support team as soon as possible — if your order has not yet been processed, we will try our best to help.
If you did not receive a confirmation email, please check your spam or junk folder first. If you still can’t find it, contact our customer support at: support@makememoriesofficial.com
Your invoice or receipt is usually included in your order confirmation email. You can simply download or save it directly from there.
No, only one discount or promo code can be applied per order.
If you need to change your address, please contact us as soon as possible. We can only update it if your order has not yet entered production or shipping.
Yes, all applicable VAT is already included in the displayed prices.
Yes, our system automatically converts prices into your local currency where possible, so you can pay conveniently without manual conversion.
If you need any assistance, our customer support team is always here to help: support@makememoriesofficial.com
Returns & Refunds
All of our products are made to order and fully personalized. For this reason, personalized or custom-made items are generally non-refundable and cannot be returned or exchanged.
If your order arrives damaged or has a production defect, please contact our customer support team with photos of the issue. We will review the case carefully and, once confirmed, offer a suitable solution such as a replacement or refund.
Yes. If your product is confirmed to be damaged or misprinted due to a production issue, we will offer a reprint or replacement at no extra cost. Our goal is to make sure you receive a product that meets our quality standards.
Once your refund has been processed, it usually takes just a few business days for the money to appear back in your account. The exact timing may vary slightly depending on your payment provider and bank processing times.
Privacy & Account
Yes! You’ll need to create an account before starting your project. This allows us to automatically save your progress so your hard work never gets lost, and also lets us send you helpful reminders, for example when a sale is about to end.
Simply head to the “Account” page, where you’ll see the login form. Under the password field, you should find an underlined “Forgot your password?” link. Click it and follow the steps to reset your password.
If you need any help along the way, feel free to contact our dedicated support team at support@makememoriesofficial.com.
Simply head to your account and select “My Profile”. Under “Your Info”, you’ll be able to easily update or change your email address.
If you’d like to delete your account, simply reach out to our dedicated support team at support@makememoriesofficial.com, and they’ll take care of the process for you.
If you upload photos through Smart Creation but don’t start a project, they’ll be stored for 7 days. Photos in unordered projects are kept for 45 days, while unused photos in ordered projects are stored for 60 days. Photos that are used in an ordered project will be saved for 400 days.
Only you and anyone you choose to collaborate with can access your projects. In some cases, selected Make Memories team members may also access your project to provide support or help resolve technical issues. Please keep this in mind when uploading your photos.
No! The only time we may use your photos for marketing purposes is if you’ve shared them as part of a public review. Any other images used in our marketing will only be published after we’ve received full consent from the owner.
Simply open any marketing email you’ve received from Make Memories, scroll to the bottom, and click “Unsubscribe”. You’ll then be taken to a page where you can choose to opt out of future Make Memories marketing emails.
To update your contact details, simply head to your account and click “My Profile”. Under “Your Info”, you’ll be able to edit and update your personal details.
If you have multiple accounts and would like to move all of your projects into one account, please contact our dedicated support team at support@makememoriesofficial.com. They’ll be happy to assist you with the transfer.
