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Privacy policy
Last Updated: February 17, 2026
Make Memories operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Make Memories is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
What Personal Data Do We Collect or Process?
When we use the term “personal data,” we mean information that identifies you or another person, or that can be directly associated with you. Personal data does not include information that has been collected anonymously or anonymized in such a way that it can no longer be linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:
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Contact information, including name, postal address, billing address, shipping address, telephone number, and email address.
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Financial information, including credit card and debit card numbers, bank account information, payment card information, transaction details, payment method, payment confirmation, and other payment-related details.
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Account information, including username, password, security questions, configurations, and settings.
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Transaction information, including items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled, and your transaction history.
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Communications with us, including information you provide when contacting customer support or communicating with us.
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Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
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Usage information, including information about how and when you interact with and browse the Services.
Sources of Personal Data
We may collect personal data from the following sources:
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Directly from you when you create an account, access or use the Services, communicate with us, or otherwise provide your personal data.
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Automatically through the Services, including from your device when you use our products or Services, visit our website, or through cookies and similar technologies.
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From service providers, for example when we engage providers to enable certain technologies or when they collect or process personal data on our behalf.
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From partners and other third parties.
How Do We Use Your Personal Data?
Depending on how you interact with us and which Services you use, we may use your personal data for the following purposes:
Provision, Personalization, and Improvement of Services
We use your personal data to provide the Services, including fulfilling our contract with you, processing payments, fulfilling orders, storing preferences, sending account notifications, managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience (e.g., recommending products based on previous purchases). We may also use your data to improve and optimize our Services.
Marketing and Advertising
We use your personal data to send marketing communications via email, SMS, or mail, and to display advertisements for products and services on our website and other websites. Advertising may be based on your prior purchases, cart activity, and other interactions.
Security and Fraud Prevention
We use your personal data to authenticate accounts, provide secure payment processing, detect and prevent fraud, investigate suspicious activities, protect public safety, and ensure the security of our Services. You are responsible for safeguarding your account credentials.
Communication
We use your personal data to provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Compliance
We use your personal data to comply with applicable laws, respond to lawful requests (e.g., subpoenas), participate in legal proceedings, enforce our policies, and protect our rights and the rights of others.
How Do We Share Personal Data?
We may share your personal data in the following circumstances:
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With Shopify, service providers, and third parties acting on our behalf (e.g., IT management, payment processing, analytics, cloud storage, fulfillment, shipping).
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With business and marketing partners to provide advertising and marketing services.
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When you request or consent to disclosure (e.g., for product delivery or social media integrations).
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Within our corporate group or affiliates.
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In connection with business transactions (e.g., mergers or insolvency).
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To comply with legal obligations or protect rights and safety.
Relationship with Shopify
The Services are hosted by Shopify. Shopify processes personal data related to your access and use of the Services to provide and improve its platform. Data submitted to the Services may be transferred to Shopify and third parties in other countries.
Shopify may process personal data collected through your interactions with our store, other merchants, and Shopify itself. In such cases, Shopify acts as the data controller and is responsible for responding to your rights requests. For more details, please consult Shopify’s Privacy Policy at: https://privacy.shopify.com/en.
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.
Children’s Data
The Services are not intended for children under the age of majority in their country of residence. We do not knowingly collect personal data from children under 16.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure.
We retain personal data only as long as necessary for business, legal, and contractual purposes.
Your Rights
Depending on your location, you may have the following rights:
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Right of access
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Right to deletion
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Right to rectification
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Right to data portability
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Right to opt out of the sale or sharing of personal data
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Right to object or restrict processing (EEA/UK)
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Right to withdraw consent
You may exercise your rights by contacting us at the details below.
International Transfers
Your personal data may be transferred outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses under Article 46 GDPR.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last Updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Make Memories
Ben Kreuer
Im Setzling 23
65343 Eltville am Rhein
Germany
Email: support@makememoriesofficial.com
We are the data controller for your personal data within the meaning of applicable data protection laws.
US Privacy Rights
This section applies to customers residing in the United States, particularly California under the CCPA and CPRA.
California residents have the right to:
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Request access to personal data
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Request deletion
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Request information about data usage
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Opt out of the sale or sharing of personal data
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Not be discriminated against for exercising privacy rights
We do not sell personal data in the traditional sense. Certain sharing (e.g., analytics or advertising) may qualify as “sharing” under California law.
To exercise your rights, contact:
Make Memories
Ben Kreuer
Im Setzling 23
65343 Eltville am Rhein
Germany
Email: support@makememoriesofficial.com
We will respond within the timeframe required by applicable law.
Product Safety Information (GPSR Compliance)
General Product Safety Regulation (EU) 2023/988
At Make Memories, product safety is a top priority. All products offered through our online store comply with the applicable requirements of the General Product Safety Regulation (GPSR) (EU) 2023/988.
1. Manufacturer and Responsible Economic Operator
The responsible economic operator within the European Union is:
Ben Kreuer E-Commerce
Im Setzling 23
65343 Eltville am Rhein
Germany
Email: support@makememoriesofficial.com
Where applicable, the manufacturer or responsible party for each product is indicated in the respective product listing, packaging, or accompanying documentation.
2. Product Identification and Traceability
All products are provided with appropriate identification details to ensure traceability, such as:
- Model or product name
- Batch, serial, or lot numbers (where applicable)
- Other identifiers enabling product traceability within the supply chain
These details are made available either on the product itself, its packaging, or in the product description.
3. Safety Information and Instructions
Where required, our products are supplied with clear safety information and usage instructions. These may include:
- Warnings and safety precautions
- Instructions for safe use
- Age restrictions, if applicable
Safety information is provided either physically with the product or digitally within the product listing.
4. Product Safety Assessment
All products are assessed for general safety before being placed on the market. We ensure that products comply with applicable EU safety requirements and are suitable for their intended use under normal or reasonably foreseeable conditions.
5. Traceability and Market Surveillance Cooperation
We maintain appropriate systems to ensure product traceability throughout the supply chain and cooperate fully with market surveillance authorities in the event of safety concerns.
6. Reporting Safety Issues
If you become aware of a safety issue or incident related to one of our products, please contact us immediately:
Email: support@makememoriesofficial.com
We will carefully review all reports and take appropriate action where necessary, including product updates, warnings, or recalls.
