Refund policy

Right of withdrawal

https://account.makememoriesofficial.com

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us:

Make Memories
Ben Kreuer
Im Setzling 23
65343 Eltville
Germany
support@makememoriesofficial.com

By means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

 

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the withdrawal. The deadline is met if you send the goods before the deadline expires.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

 

Sample cancellation form

(If you wish to cancel the contract, you can fill out this form and send it back to us.)

To:
Make Memories

Im Setzling 23

65343 Eltville, Germany

support@makememoriesofficial.com

 

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods / the provision of the following service

Ordered on / received on

Name of consumer(s):
Address of consumer(s):

Signature of consumer(s) (only for paper notifications)

Date:

(*) Delete as applicable.

 

30-day money-back guarantee

In addition to the statutory right of withdrawal, we offer a voluntary 30-day money-back guarantee.

If you are dissatisfied with your product for any reason, we will refund the full purchase amount within 30 days of placing your order. We reserve the right to ask for the reason for the refund in order to improve our service.

 

Damaged products / defects

If your order arrives damaged or defective, please contact our support team at:

support@makememoriesofficial.com

Please include a photo of the damaged or defective item.

We offer a free replacement/reprint for products that are proven to be damaged or defective—unless the defect is due to a customer error (e.g., incorrect design or editing before completing the order) that was not reported to our support team at least 30 minutes before the order was completed.

We cannot offer free replacements for defects that are due to customer editing errors. We therefore recommend that you carefully check all projects and orders before checkout.

 

Returns for US Customers

For customers located in the United States, returns and refunds are governed by our voluntary return policy and not by EU statutory withdrawal rights.

We offer a 30-day return period from the date of order.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

Refunds are issued to the original payment method after inspection of the returned goods.